Automation Anywhere

About Us

Automation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is infused with generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. With more than 5,000 customers worldwide, Automation Anywhere enables organizations to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation. Learn more at http://www.automationanywhere.com. 

• Provide technical troubleshooting guide to the technical support team
• Automating technical support processes
• Discover areas within the product requiring improvement for supportability
• Record, track, and document the problem-solving process for mass consumption
• Use logical reasoning to analyze a situation and make use of available debug utilities.
• Identify and learn old and new software features supported by the organization.
• Hands-on experience working with fixes at the product level, including installing and upgrading software.
• Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved.
• Ability to establish a proper course of action to ensure efficient completion of work within prescribed time limits.
• Develop FAQ and Knowledge Base articles to aid in problem resolution.
• Product enhancement prioritization, ranking, and program management
• Patch request review and program management
• Documenting root cause analysis in customer friendly manner
• Training support to L2/L3

Requirements:

• Work experience in Individual Projects with product/support team.
• Proven working experience in Enterprise technical support
• Working knowledge of Windows systems, Linux, and web troubleshooting
• Basic knowledge of Database, scripting, and Excel macros
• Basic knowledge of Active Directory, load balancers, and high availability
• Strong problem-solving and multi-tasking skills
• Excellent customer-facing skills
• Excellent listening skills
• Excellent written and verbal communication skills
• Ability to speak and write clearly and accurately

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.