Paragon Insurance Holdings

Why Paragon? In 2014, Paragon was incepted in a Starbucks coffee shop with a simple strategy — build the MGA that we would want to work for. Years later, Paragon is one of the fastest growing MGAs in the country. Our secret? A dedication to diversity and agility. We realized from the start that a commitment to thinking, acting, and rewarding “different” would resonate within the industry. It is hard to argue with results, and the results are clear. Our diverse team of talent is reshaping an industry that has weathered “boring” and is long overdue on “different.” Whether it comes by offering better pay, benefits or growth opportunities, we will continue to aggressively invest in talent to drive our business forward. Change is here, come be a part of it with us. 

Formed as a broadly diversified MGA, Paragon supports retail agents and insurance carriers, and reinsurers with our strong underwriting talent, broad capabilities, sophisticated operations, and varied business interests. Our goal: To help our partners do business better. And we do. 

The Director, Premium Audit will work a hybrid schedule from our Avon, CT office OR remotely.

The candidate must have 10+ years in Commercial Insurance, specifically Workers Compensation, and General Liability with 5+ years in a premium audit lead or supervisory role. This candidate is responsible for the overall performance of Paragon’s premium audit service to our internal and external customers. Will work collaboratively with Program Managers, Marketing, and Sr management to identify gaps in service and improve the premium audit experience overall. Works in tandem with the premium audit manager to resolve vendor issues. Recommends solutions, implements, and monitors results. Participates in meetings with carrier partners, shares data, reports, and outcomes with appropriate parties. Is well versed in unit statistical reporting issues and manages accordingly. May review and advise on complex audit situations to achieve timely resolutions. Ensures Paragon’s audit guidelines are current and maintained for our auditable programs. May be involved in responding to disputes, follows dispute resolution process to completion. Responsible for maintaining guidelines in accordance with Carrier, industry, and government rules and regulations. 

Responsibilities: 

• Reviews program segments to understand classes of business and trends in audit results. Makes recommendations for changes to existing audit criteria as needed. 
• Conducts ongoing reviews of vendor and internal operations to optimize timeliness and productivity. 
• Is proactive, working with audit manager, and program managers to identify areas of improvement in service or quality with both internal staff and external vendor partners. 
• Utilizes reports and analyzes data to maintain timely audit orders and turnaround times in processing improving unit statistical results. 
• Provides management team with monthly result reports highlighting service level targets, overall premium results by program. 
• Remains informed of changes and current information relative to premium audit through independent rating bureaus, NCCI, or ISO industry notifications. Ensures audit guidelines are current with any update to audit rules. 
• Manages overall performance of vendors, including ongoing contracts, new contract negotiation, approval of monthly invoices. 

Requirements: 

• Bachelor's Degree  
• 5-10 years workers compensation and General Liability premium audit 
• Prior management or Supervisory experience. 
• Excellent verbal and written communication skills. 
• Ability to work independently; with strong analytical, problem solving, decision making and organizational skills. 
• Experience working with premium audit vendors. 
• Proficient use of personal computers, software applications, MS Office and ability to manipulate data quickly and accurately, partnering with internal IT or Systems resources for management reporting. 
• Premium Audit APA designation a plus. 

Ready to have your voice heard, your talents properly utilized and to become a valued part of a rapidly growing organization? You’re in the right place. 

Paragon is a dynamic, bold, and tenacious company. Join us as we continue to chart new paths, open doors and grow together. 

Paragon is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.