Answer incoming non-emergency call center requests using a multi-line phone system; operate a computer terminal to provide detailed, accurate and verified information to citizens, businesses and City of Albuquerque employees concerning a variety of City services; receive, evaluate, prioritize and relay non-emergency and in some instances emergency calls to appropriate service personnel; forward specific calls to appropriate agencies for further assistance; gather, receive, record and disseminate a variety of incoming information; perform various data entry duties pertaining to calls received; and perform a variety of duties relative to the assigned area of responsibility.
This is an unclassified at-will position.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.
High school diploma or GED; and
Three (3) years of experience in a high volume customer service area; and
To include two (2) years of experience using network computer systems, word processing, data entry or responding to inbound and outbound calls.
Inbound call handling experience in a high volume, fast paced environment preferred.
ADDITIONAL REQUIREMENTS:
Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
City of Albuquerque Employee Benefits
The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.
The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system.
Additional Benefit information is available by clicking on the links below.
General Benefits
Fire Department
Albuquerque Police Department
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