General Summary:
Customer Service Supervisor will be based in Avient Gebze facility located in GOSB (Kocaeli). S/He will serve as the face to the customer providing value added services that grow our businesses. In accordance with Avient's Mission, Vision and customer segmentation guidelines, maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the "expert user" role for the customer service department.
Essential duties and Responsibilities:
- Oversee daily operations of the customer service department.
- Become an "expert user" in SAP Processes. Management of all exceptions related to order processing and fulfillment.
- Responsible for the customer service actions for key accounts.
- To be in charge of daily and weekly reporting and ensure all lot and inventory data is accurate.
- Provide knowledge and support to CSRs.
- Certify CSRs in their performance of SAP processes.
- Maintain CSR role for specified area and act as backup for other CSRs.
- Support commercial teams during curtomer visits where needed.
- Schedule and lead training sessions as needed.
General Summary:
Customer Service Supervisor will be based in Avient Gebze facility located in GOSB (Kocaeli). S/He will serve as the face to the customer providing value added services that grow our businesses. In accordance with Avient's Mission, Vision and customer segmentation guidelines, maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the "expert user" role for the customer service department.
Essential duties and Responsibilities:
- Oversee daily operations of the customer service department.
- Become an "expert user" in SAP Processes. Management of all exceptions related to order processing and fulfillment.
- Responsible for the customer service actions for key accounts.
- To be in charge of daily and weekly reporting and ensure all lot and inventory data is accurate.
- Provide knowledge and support to CSRs.
- Certify CSRs in their performance of SAP processes.
- Maintain CSR role for specified area and act as backup for other CSRs.
- Support commercial teams during curtomer visits where needed.
- Schedule and lead training sessions as needed.
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