Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at www.avaya.com.
What could you experience and get involved with?
This is an exciting opportunity to nurture your career with implementation of Avaya products which includes installation, configuration, testing, troubleshooting services and the consulting skill that is one of the most important parts of this position.
We are looking for self-driven, organized, and self-motivated professionals to join our ACES (Avaya Customer Experience Services) team who will be responsible for delivering our core-values of Excellence to several of our Avaya customers. It is a customer facing role and you will be working on planning, designing of the implementation plan and delivering the Avaya Solutions in both traditional on-premises and Cloud based projects.
You’ll have the opportunity to immerse yourself across a variety of activities, including:
Provides exceptional technical and/or analytical support to clients in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems. Self-directed, making major contributions to teams, and contributes significantly to client satisfaction. When acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables. Interfaces directly with clients/others outside the company, recognizes business opportunities and helps to develop them. Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas. Capable of diagnosing and evaluating complex issues. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems.
Typically requires 5 - 8 years’ experience and a bachelor’s degree or equivalent experience. It is important that the candidates have a good command of the English language, that they can prove specific experience in Avaya platforms and solutions, as well as solid knowledge in databases, networking, logical security, and advanced knowledge in operating systems such as Linux and Windows.
What can you bring?
Strong and demonstrated hands-on experience with installation, configuration, integration, and upgrade with Avaya UC & CC products and solutions. Avaya product experience with any combination of the following:
Our Benefits include:
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
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