The Performance Engineering Analyst (PEA) reports to the Performance Engineering Manager. The position operates with a high level of independence in strategic planning, data analysis, and improvement initiatives across our Global Home enterprise. The position will partner with peers within the Performance Engineering team, and across the Global Home organization to help promote best practice solutions, maximize workforce productivity, minimize waste, and supply value-added feedback. As a trusted advisor, the PEA supports Performance Engineering Leadership to challenge preconceptions, “Business As Usual” (BAU), supplies value-added feedback, and leverages industry-leading best practices for maximum internal advantage.
The PEA executes on planned and systematic activities across Global Home as directed by the Performance Engineering Leader. The PEA will collaborate with peers for ongoing monitoring and assessment of business risk and ensure strategic alignment while maximizing the value impact.
The PEA will apply proven analytical and problem-solving skills to evaluate components of a process through process mining and data analysis to communicate to Senior Leaders on the following: process trends and anomalies, risk rating, process efficiency, and the ability to support a positive borrower experience.
- Support the Performance Engineering Leader in complex Enterprise strategic initiatives with the use of advanced analytics, deep process understanding, RPA tools, and modeling techniques. Determine suggestions and recommendations to better understand the best course of action. This will be critical to ensure the appropriate decisions are made to drive value and impact. - 50%
- Interface, communicate, and network with various levels across multiple lines of business (Global Home) within Account Management, functional sites, support functions, (Customer Exp., Quality, Compliance, Work Force Management) to develop partnerships and ensure the team is utilized as a trusted partner. The position will leverage the partnerships to ensure data is obtained quickly, proper automation tools are implemented efficiently and collaboration occurs seamlessly. - 40%
- Peer coaching and development. The Performance Engineer Analyst will demonstrate a drive to grow as a team. They will share knowledge across their peer group, both within the team and outside, to instill new tools and innovative thinking across the enterprise. - 10%
- The person will interface with the Leadership within multiple organizational functions. They will also interface with site resources and clients. Specific interactions include: Operational site directors/VP’s, Process Execs, Director of Account Executive Team, the Quality department, Vendors, Finance, and Front-Line Associates
- The role will lead strategic components of the data assessment within our business risk areas. The position will need to influence associated stakeholders and build strong relationships to ensure cooperation in the data collection/assessment process and providing the best solutions.
- Generate Cost Benefit Analysis to demonstrate value proposition on proposed Concepts
- Utilize KPI’s and other Key Metric Drivers to show Value Realization from deployed solutions
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