Nokia

Viet Nam

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.

Responsibilities

• Performs critical (sometimes escalated) design and performance activities in customer projects independently (complex problem solving in projects and multi-vendor environments). 
• Develops / Reviews and makes recommendations on network-wide Design covering Performance, Spectrum & Capacity supported by Recommendations (within and across the region). 
• Organizes field measurements and laboratory tests. 
• Performs network audits, especially in cases where fault or problems exist. 
• Optimizes networks with all components based on traffic trends and customer forecasts. 
• Supports experts in developing network configuration file and interface analysis
• Responsible for design, planning and optimization of Nokia Products 4G & 5G planning, optimization and acceptance
• Coordination with implementation and field teams during activity if required 
• Understand customer's requirements and take the lead to provide appropriate response with solution and recommendation
• Prepare and deliver technical network design
• Perform acceptance tests with customer as required
• Ability to perform NPO related to planning & optimization work independently. These may include complex problem solving in projects with performance requirements and multi-vendor environment. 

REQUIRED SKILLS

• Management experience
• Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. 
• Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree. 
• Strong contributor and ability to share competence knowledge transfer within internal and customer team.
• Good English communication both speaking and writing in additional of local Vietnamese language is required. 
• Good presentation skill

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About the Team

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN). 

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Job Info

• Job Category Customer Services
• Posting Date 04/18/2024, 06:50 AM
• Locations 18E Cong Hoa,Tan Binh, Ho Chi Minh City, 700000, VN
• Apply Before 10/15/2024, 04:50 AM
• Job Schedule Full time
• Role Type Individual contributor
• Job Identification 5554