L'Oreal

Job Title: Analyst – Deduct Resolution

Division: Operations America, Consumer Products Division – Product Development

Location: Cranbury, NJ

Reports To: Director - Deductions

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. 

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain. 

What You Will Learn:

This role is responsible for driving changes and enhancements through analysis of customer deductions leading to improvement in the E2E supply chain and reduction of claims, by means of partnering with the appropriate internal and external business teams. As well, to review and streamline internal deduction processes by understanding the issues and ultimately suggesting/enabling decisions and efficiencies.

• Research numerous types of retailer deductions including, but not limited to violations, shortages, pricing, advertising, handling and returns. Determine root cause and appropriate actions for resolution
• Lead collaborative initiatives to identify root causes and implement preventive measures to reduce/eliminate supply chain type deductions
• Analyze trends in open deductions on the A/R in order to reduce discrepancies and implement permanent resolutions
• Prepare monthly reports for Management
• Prepare professional quality emails and spreadsheets for communicating with key internal and external teams on the status of open deductions, including requests for repayment of invalid deductions
• Analyze retailer requirements to identify opportunities to reduce deductions
• Build relationships with retailers to better understand their requirements to prevent chargebacks/resolve open deductions on the A/R
• Lead projects to review department processes to reduce manual work and provide efficiencies and drive results
• Represent Deduction Resolution in a variety of Organizational meetings
• Communicate effectively with multi-functional account teams (including Sales, Finance, Account Supply Chain and Customer Service) to resolve open deductions and improve compliance with retailers
• Collaborate with the credit team to proactively resolve deductions and reduce open items on the A/R
• Collaborate with I&C to improve deduction coding and cash application
• Maintain the A/R by offsetting approved chargebacks and preparing adjustments for valid deductions

What We Are Looking For:

Required Qualifications:

• College degree required
• Experience in or exposure to Supply Chain preferably with accounts receivable/financial experience
• Advanced skills in Excel, Word, and Outlook
• Power BI/data software skills desired
• Excellent analytical skills
• Negotiation skills
• Strong attention to detail
• Excellent communication, interpersonal and organizational skills
• Can handle multiple projects simultaneously
• Willingness to work in a fast paced, team-oriented environment
• Flexibility to work extended hours as required
• Flexibility to travel to multi-functional field teams and retailer facilities
• Ability to present data to upper management in an organized and persuasive manner
• Work independently and make decisions
• Ability to achieve results
• Build and maintain positive relationships with internal and external customers
• Ability to influence internal and external stakeholders

Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions

Preferred Qualifications:

• SAP experience is desired but not required
• High Radius experience is desired by not required
• Business Process Improvement experience is desired but not required

What’s In It For You:

• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

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