Preferred Experience:
- Solid understanding of cloud computing, networking, and storage principles with focus on Google Cloud Platform. Multi-cloud experience in Azure and/or AWS is preferred
- Expert Cloud administration, maintenance, and troubleshooting experience
- Exposure to container deployments and container orchestration tools. Knowledge of GKE is mandatory
- Basic experience with OS patching and ability to troubleshoot server issues
- Strong scripting skills. Experience in IaC and automated deployments using Terraform is a plus
- Able to work on On-Call rotations and provide shift hours support at L2 level
- Able to work independently in a project scenario and do POCs
- Experience in updating KB articles, Problem Management articles, and SOPs/Run-books
- Passion for delivering timely and outstanding customer service
- Able to Help Level 1 staff in support
- Great written and oral communication skills with internal and external customers
Basic Qualifications:
- 6+ years of overall operational experience
- 5+ years of GCP experience
- 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model
- 1+ years DevOps/scripting/APIs experience
Preferred Certifications:
- Google Cloud Certified Associate Cloud Engineer
- Google Cloud Certified Professional Cloud DevOps Engineer
Four Year BS/BA in Information Technology degree or equivalent experience
Read Full Description