Columbia Hospitality

Task Force Operations Manager | Columbia Hospitality

The Task Force Operations Manager is an adaptable leader. This individual will be able to travel flexibly for assignments depending on organizational needs. They will use their skills and comprehensive experience in hotel operations to support and lead properties in transition. This dynamic leader will drive culture and promote Columbia Hospitality mission and values.

Let’s start off with the most important part-what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Develop!

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do: (dependent on the nature of assigned role)

The Brass Tacks

• Step into assigned property role, observe, and adapt to property needs.
• Travel to assigned locations across the country, to assist in property transitions.
• Drive culture, promote teamwork and quality service through daily communication and coordination with other departments.
• Direct day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with governmental regulations. Ensure staff are properly trained on quality, service, and safety standards and has the tools and equipment to carry out job duties.
• Serve as manager on duty.
• In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions and participate in revenue management.
• Ensure all departmental credit and financial transactions are handled in a secure manner.
• Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
• Ensure all guest rooms and common areas are cleaned, vacuumed, and properly prepared according to anticipated business volume and hotel/brand standards. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
• Manage on-site security program and manage inventory and equipment to ensure needed items are replenished in a timely and efficient manner while minimizing waste.
• Organize and promote health and safety training for the departments in your oversight and ensure team members are working safely.
• Uses strategic techniques to design, build, and promote packages, specials/offerings to increase occupancy and revenue across our portfolio of properties.
• Collaborative efforts with the Sales and Marketing Team.
• Maintains confidentiality of all guest information and pertinent hotel data.
• Keeps accurate and complete records of reservations, messages, and other required information.
• Adjusts rate specials and discrepancies.
• Perform other duties as assigned.

The Nitty Gritty

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or 4+ years of related experience, including management experience.
• Ability to travel and serve in Task Force role on transitioning properties.
• Strong written and verbal communication skills required.
• Strong working knowledge of hotel front office, housekeeping operations, and food & beverage operations.
• Strong working knowledge of the hotel’s property management and point of sale systems.
• Strong computer literacy in Microsoft Office, especially Word, PowerPoint, and Excel.
• Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.