ServiceTitan

Who We Are:

We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

What We’re Looking For:

Aspire Software is looking for an exceptional Billing Analyst with a customer-centric mindset who can become the subject matter expert in our billing operations. This position will process the monthly billing and be the point of contact for customer inquiries. This position reports to the Financial Planning and Analysis Manager and requires acute attention to detail and strong communication skills. 

What You’ll Do: 

• Process monthly billing process including various products and types of revenue (subscription, recurring, and one-time fees) ensuring accurate customer invoicing
• Work with various departments and external partners (Sales, Support, Success, 3rd parties) to manage client accounts and address customer billing inquiries
• Follow the revenue assurance process in compliance with appropriate controls and processes. Ensure all customer arrangements are documented and all customers have valid, current contracts.
• Assist in month-end close activities and account reconciliations, as needed
• Ensure documented billing and revenue policies are applied consistently
• Maintain customer billing information (credit card, ACH, billing address, etc.) and resolve disputes with customers
• Communicate with customers during activation, deactivation, and contract renewal to ensure best-in-class customer experience and accurate customer billing 
• Monitor aging accounts and execute payment arrangements for customers
• Prepare special client billing reports and analysis as requested including but not limited to Azuga accruals
• Assist in continuous improvement in the areas of billing and contract review 
• Assist with various related ad-hoc projects as needed 

What You’ll Need: 

• Associate degree or equivalent professional experience Bachelor
• 3+ years of experience in a similar role
• Experience in software products and SaaS preferred
• Experience with software migration is a plus
• Detail-oriented with the ability to work effectively under time constraints and deadlines
• Strong team-player skills, establishing an atmosphere of teamwork and accountability
• Excellent oral and written communication skills with a focus on customer support
• Self-starter, able to identify problem areas and brainstorm and present recommended solutions
• Exceptional organizational, time management, and prioritization skills
• Strong knowledge of Excel and comfortable creating and reviewing spreadsheets
• Familiar with Quickbooks, Stripe, or Salesforce CPQ is preferred
• Working knowledge of ASC 606 and how to apply to customer contracts is a plus

Where You’ll Work: 

Aspire is headquartered in Chesterfield, MO. Employees for this position will have a hybrid work model with some days in the office and some days remote.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.