Come Be Part of a Mission that Matters!

NEOGEN is currently seeking a motivated candidate to join our growing Technical Services Help Desk team aimed at supporting our customers’ equipment and software applications.

Essential Duties:

• Offer live technical support by fielding incoming calls, emails, and other inquiries from both internal and external customers
• Entry of cases into Case Management System (CMS) utilizing information gathered from internal and external technical support sessions
• Utilize various telecom technologies—including GoToRescue, Microsoft Teams, and Skype—to engage the customer
• Contribute as a participant in a variety of special projects that extend to and include Technical Services department

Education and/or Experience:

• Superb customer service skills; at least 1 year of experience
• Excellent written, verbal, and non-verbal communication skills

Preferred:

• Bachelor’s degree
• Demonstrable experience working in customer-facing roles
• Skilled in troubleshooting; technical background

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.