Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations.
Provide email and phone response to customer requests for technical assistance in accordance with customer agreements and contractual obligations.
Promote and perform Preventative Maintenance Agreements at customer sites.
Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.
Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.
Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.
Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation.
Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary, creating QNs and documenting customer requests and complaints.
Attend and successfully complete all factory-based and local technical training and corporate training as assigned.