Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. The Operations Service Centre, within Microsoft Business Operations, is accountable to drive and execute Quote to Cash processes by pursuing process efficiency, timeliness, quality, and compliance, all while providing world class customer experience.

The Partner Operations team is a function within the Operations Service Centre that enables Microsoft's Global Partners to do business with Microsoft through the quote to cash cycle. Working closely with our Partners and other Microsoft groups, we help our partners manage the operational change resulting from new products, programs, systems or capabilities that support our business goals and we focus on driving a positive partner operational experience.

The ideal candidate is comfortable working in a multinational organization, exhibits outstanding organizational, planning, communication, judgement, and negotiation skills, uses data and analytics to drive performance improvements and has strong customer/partner obsession and adaptability.

If you love working closely with Partners and are passionate about helping our partners to do business with Microsoft, then we invite you to learn more about the Partner Operations team. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work

This role is flexible in that you can work up to 50% from home.

• Work directly with partners to provide prioritized business impacting insights and requirements on partner changes across platform, product, process
• Drive seamless collaboration with teams across Microsoft to manage partner co-design, pilots, and engagements on partners operational experience 
• Leverage subject matter expertise to assess partner experience requirements and land change with partners. 
• Partner with other teams producing launch readiness content, creating, and maintaining a full end to end view of all readiness assets to enable consistent, complementary, sequenced, and comprehensive messaging. 
• Lead the co-ordination of communication from across a range of Microsoft teams to align on a clear narrative that can be leveraged across all communications channels, ensuring that the purpose of the upcoming change, and related changes, is clear to audiences. 
• Effectively represent the voice of the partner across multiple groups within Microsoft. Use multiple listening mechanisms to ensure partner experience and feedback is captured and are used to influence new/improved operational capabilities that make it easier to do business with Microsoft. 
• Manage & track Partner adoption taking necessary action to meet launch and adoption timelines for Partners. 
• Apply a continuous improvement mindset to everything we do, using data and business insights to improve Partner Experiences, partner transactional Quality, tools and communications modes. 
• Identify improvements to the readiness processes, workflows, engagements, responsibilities, and platforms to drive efficiencies and improvement in time, quality and partner experience. 
• Act as a systems, end to end thinker to drive consistency in processes, capabilities, and partner experience and consistently look for ways to simplify.
• Trusted advisor for partners and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions to partner challenges
• Live the Microsoft values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
• Bachelor's Degree in Business, Operations, Finance, Supply Chain or related field
• 4+ years’ work experience in program/partner/process management in an Operations division or relevant organization.
• Analytical, problem solving and decision making skills.
• Excellent written and oral communication skills in English
• Strong organizational skills (PMP certification or similar preferred)

Additional or Preferred Qualifications:

• Strong capacity for leading change, dealing with ambiguity and providing creative solutions. 
• Project/program and relationship management skills or equivalent experience.
• Customer obsessed – always striving to meet or exceed customer expectations.
• Excellent influencing skills to drive clarity and alignment with key stakeholders internally and with partners
• Must be able to relate and communicate effectively at different levels, across different cultures. Excellent communication skills, both written and verbal, with the ability to clearly articulate complex subjects to a global audience. 
• Ability to identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, highly ambiguous and dynamic environment. 
• Self-driven and highly motivated
• Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels. 
• Ability to manage sensitive, business impacting information, and closely control dissemination. 
• Data analytics and data management skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.