Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service.
Reports to: Office Manager I or II per clinic structure
Processes all insurance referrals and/or pre-certifications.
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Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
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Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
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Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
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Greets visitors and communicates with patients and providers.
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Checks patients in and completes the intake process to include insurance verification and updating demographic information.
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Collects appropriate co-pays and communicates any financial liability to the patient.
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Organizes and sets up appointments for some of the providers as needed. Follows up on special function needs.
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Performs electronic chart pre-load process. Also scans documents to the patient electronic chart.
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Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry,
Minimum Education
High school diploma or equivalent X Required
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Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
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Required Skills
Certifications:
BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Required within 90 days of hire, if not current upon hire.
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Minimum Work Experience
2 years Medical Office experience Preferred
Experience with Medical Referrals Preferred
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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