Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. 

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Senior Software Engineer, you will be joining a collaborative global team of like-minded people who thrive on technical problem-solving and relish design challenges. Working in an agile team environment, our teams are full-stack, with capabilities to deliver full features across frontend, backend, eventing, and storage layers. Genesys software engineers think through implementation details of scale, security, and usability. You will be part of a team building new features, ensuring the scalability and availability of the entire platform by delivering high-quality code.

Minimum Requirements:

• Solid development experience with TypeScript
• Knowledge of and hands-on experience with one of the major cloud providers
• Good verbal and written communication skills in English
• Production mindset: has a holistic approach to delivering value for customers — prioritizing continuous evolution, data-driven decisions, and customer delight

Preferred Experience:

• Hands-on experience with AWS or Azure
• Frontend development experience with React is an advantage.
• Experience with other programming languages (e.g. Python, Bash)

What you will do:

• Develop in-house CICD tools in TypeScript that help development teams develop and deploy hundreds of microservices every day
• Maintain and support the use of existing tools
• Working in a DevOps culture: you are part of the software delivery process and work together through the entire application lifecycle. And that everyone is equally responsible for designing, building, and running the software.
• Working in Agile teams

A little bit about our stack:

• The infrastructure is built upon AWS. Infrastructure-as-Code is a key principle in our teams, so we’re leveraging Ansible and Terraform. 
• Majority of our code is written in Typescript and Python, the UI will be in React
• Logging with SumoLogic, monitoring with NewRelic

What do we offer?

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
• Keep you in the loop: complete support and transparency from our global and local leaders
• An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community 
• Career development: we will support your professional growth because your goals are important to us
• Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.