DHL Supply Chain is the leading provider of supply chain management services across the globe, serving the consumer goods, technology and industrial products sectors
with a variety of contract logistic solutions. These include distribution centre management, global inbound management of components to production lines, co-packing, and inventory management.
We are looking for a
French SpeakerCustomer Service Coordinator - Fixed term
to join us in our Budapest Command Centre
Key responsibilities
- To professionally and efficiently interact by international customer queries: mainly in written form by e-mails, orders, online chats, occassionaly phone calls, logging customer orders and following them up in the order management system
- To provide professional technical support to consumers based on strong product knowledge
- To use customer's and DHL owned systems according to the customers work instruction
- To follow up emails, queries/orders/deliveries according to the customers work instruction
- To take care of updating the weekly and monthly reports, monitoring the inventory of warehouses in the system
- To investigate complex cases, shipments, requests, tracking the complaints and claims, facilitating to find a solution for escalations, challenges
- To communicate with central/local/satellite warehouses, to escalate issues to higher level
- To support warehouses, customers in a professional and friendly manner
Requirements
- Good verbal and written skills in English and French
- Secondary education
- Strong customer focus
- Good communication skills
- PC literacy with good working knowledge of Microsoft applications
- SAP or any other order management system knowledge is not a must, but an advantage
- Team work and dynamic approach
- Fresh graduates are welcome!
What we offer
- Detailed training on DHL customers and products
- Possibility to improve your knowledge and skills in the field of order handling, excel reporting, professional customer care
- Dynamic and friendly team
- Fresh graduates are also welcome, great possibility to start your successful career in the field of customer service and contract logistics
- Internal development opportunities
- Stable multinational company background
- Modern working environment
- Home Office possibility, after probation period
- Extra benefits (discounted fee to Gilda Max network, All you can move offering, fruit days)
- DHL is an equal opportunity employer
- Cafeteria system even during probation period
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