Sangoma

Jr. Sales Engineer (Remote)

Sangoma’s value proposition is audaciously simple, our solution is highly scalable, and our service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market, which includes UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking. 

We are looking for a Junior Sales Engineer to embark on their professional journey within the Sales Engineering Partner Support Group, immersing themselves in Sangoma's expansive array of products and solutions. Their initial focus involves aiding partners in various pre-and post-sales activities, including minor adjustments, fostering a comprehensive grasp of the systems. Junior SEs may also contribute to presentations, product demonstrations, and training sessions, collaborating in meetings with RCMs, partners, and clients. Junior SEs undertake additional responsibilities as they hone their skills, preparing them for advancement into Sales Engineer roles.

Your Role: 

• Address client inquiries (channel partners and/or customers) by diagnosing issues, conducting research, and offering corrective guidance.
• Provide partners with concise training sessions and demonstrations.
• Enhance partner retention by creating and upkeep documentation to refine technical training processes.
• Contribute to developing client training initiatives by identifying learning gaps and suggesting instructional improvements.
• Stay updated on industry trends and advancements through continuous education.
• Assist Senior Sales Engineers in delegated tasks.
• Embrace ongoing training initiatives.

Your Role:

• Two-plus years of basic networking design, practices, and principles.
• Familiarity with UCaaS systems and solutions.
• Equipped home office with reliable broadband internet access.
• Capability to thrive in a remote work setting with minimal oversight.
• Availability for travel.
• Ability to swiftly grasp multiple solutions and products.
• Strong technical aptitude, analytical prowess, and problem-solving abilities.
• Demonstrated sales acumen, business understanding, and adeptness in cultivating relationships with partners and clients.
• Collaborative mindset and practical teamwork skills.
• Innovative thinking and adaptability.
• Excellent written and verbal communication skills, adept at articulating product value.
• Meticulous organizational skills and attention to detail.

Desired Experience:

• Understanding of Contact Center solutions.
• Knowledge of Cyber Security Solutions/Principles.
• Familiarity with Internet Access Solutions.
• Proficiency in Microsoft Office, Google Suite, and Salesforce.

What We Offer:

• Full Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period.
• Matching 401K program - 100% match on 4%.
• Flexible Time Off & Company Holidays.
• Entrepreneurial work environment partnered with high-growth career opportunities.
• Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience, potentially making up to $65,000 to $85,000.

Are you ready to directly impact the company and be rewarded for your performance? Are you prepared to take on a new challenge?

Must be authorized to work in the United States full-time for any employer. No agencies or third-party resumes, please.

Sangoma is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.