Schedule
Full-time: 40hrs/week
Hours: Monday - Friday, 7:30am - 4pm
General Summary
Assists in oversight of the daily operations and work activities of the Financial Counselors. Acts in a supervisory role in the absence of the assigned supervisor.
Duties and Responsibilities
Essential Functions:
- Oversees the work of other personnel by training, allocating and monitoring work. Performs work of a similar nature.
- Assists with annual performance evaluations and with the interview process. Perform audits on other staff members’ work. Provides rounding and one-on-one meetings.
- Creates, reviews, reconciles and/or corrects a variety of standard reports, including CRS/SRS.
- Interacts with outside agencies, vendors, and a variety of governmental agencies.
- Monitors and audits vendor reporting and account activity.
- May assist staff with follow up and/or resolution of accounts.
- Monitors, audits, and works various work queues as assigned.
- Assists and oversees training of staff and maintains training documents.
- Creates and maintains department standards of work and policies.
- Assists with creating staff schedules, monitoring phone coverage, approval of time off, timecards.
- Assists with special projects as assigned.
- Keeps current on all Medicaid and Financial Assistance procedures of government laws and guidelines.
Common Expectations:
- Establishes relationships and maintains communication with other departments/entities to facilitate problem solving and continuous process improvement.
- Assists in developing, establishing, and maintaining policies, procedures, and standards of work.
- Maintains appropriate records, reports, and files as required. Helps compile audit information as necessary.
- Maintains departmental records and reports and collects statistical data for administrative and regulatory purposes.
- Participates in educational programs and in-service meetings.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Required for All Jobs:
- Performs other related duties as identified.
- WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
- WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Physical Demands:
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Frequently
- Reaching - Rarely
- Talking - Frequently
- Hearing - Frequently
- Repetitive Motions - Occasionally
- Eye/Hand/Foot Coordination - Occasionally
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- 3 years Relevant experience. Required
Licenses:
- Certified Revenue Cycle Specialist Upon Hire Required
Courses and Training:
- Current certification by NAHAM or AAHAM. Upon Hire Required and
- Cross-trained in the department. Upon Hire Required and
- Training as a PAS II or Financial Caseworker II. Upon Hire Required
Knowledge, Skills, and Abilities:
- Excellent customer service, communication and interpersonal skills.
- Insurance knowledge.
- Computer skills.
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