Fortive

• Responsible person for product quality information (complaints, medicines, medical devices, other devices and consumables)
• Evaluate quality information (complaints), consider whether countermeasures are necessary, and escalate globally
• Person in charge of formulating investigation policy for quality information (complaints) and conducting investigations
• Responsible for issuing customer reports
• Full implementation of global complaint management system, monitoring of investigation progress, reporting and system improvement
• Cooperation with Safety Information Department
• Regular communication with the Global QA Complaint Handling Team
• Experience in a series of work related to quality information (complaints) for medical devices and pharmaceuticals (including communication with the sales side and global departments in charge)
• Can understand the functions and mechanisms of any type of product.
• Hands on experience in physics and chemistry labs.
• Infer the cause of the complaint, back it up, accumulate evidence, and reach a conclusion.
• Be able to explain to the global team in English and explain the current situation regarding Japanese quality
• Minimum 3 years experience in using a global quality management system.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. 

Fortive: For you, for us, for growth. 

Ready to move your career forward? Find out more at careers.fortive.com.

Come join our team at Advanced Sterilization Products (ASP) and be part of a global leader in infection prevention solutions for the healthcare industry. With advanced products, technologies, and workflows for medical sterilization and disinfection, ASP is dedicated to defending the lives of patients, families, healthcare workers, providers, and communities. Add your talent to our extraordinary team and help us in our mission to make healthcare safer for everyone. ASP is based in Irvine, California with core sites in Everett, Washington and Schaffhausen, Switzerland plus many more offices around the world.