NBCUniversal

Company Description

BRS Golf Ltd, a division of NBC Sports Next, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our Golf Course partners increase their rounds and revenue and manage their business operations. GolfNow is the world’s largest online tee time marketplace, used by over 3.5 million golfers worldwide.

From our award-winning international HQ offices in Belfast, we are driving forward and reshaping an entire industry, building innovative new web based and mobile products, and assisting golf course operators to manage profitable and sustainable businesses.

We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing and enhance work life balance. Learn more about working with BRS Golf on our website. 

This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth.

Job Description

The Customer Support Specialist will be a key member of the wider Customer Success Team. Providing a high level of customer service to the sales process for our distribution platform golfnow.com, the role will include duties such as making amendments to bookings and managing new bookings that are generated via the website.

The ideal candidate will have a passion for providing an exceptional customer care experience and aspire to engage with customers and suppliers as part of part of a highly motivated team who strive to go above and beyond the clients’ expectations.

In delivering the key responsibilities of the role, the Customer Support Specialist will engage in the following activities;

• Customer Service - Resolving product or service problems by clarifying the customer's service requirements; determining the cause of any problems; selecting and explaining the best solution to solve their requirements; following up to ensure the clients service requirements is fulfilled.
• Sales Support - Recommending potential products or services to clients based upon their individual needs.
• Booking Support - Daily support of the booking process through our website. Tasks include the processing of bookings that require manual intervention. 
• Product Support - Assisting the account management team, support to include weekly availability checks and general club support duties.
• Relationships - Building relationships with key personnel both internally and externally at supplier level. This will include regular telephone conversations and email communications.
• Proactivity - Responding to and follow up of sales enquiries using appropriate methods.
• Coordination & Collaboration – Participation in meetings and team activities, including supporting efforts across the wider Customer Success Team.
• Project Involvement – Contribute to projects and initiatives that support the long-term growth aspirations of the brand.

Qualifications

It is essential that candidates have;

• 1+ year of experience in a customer focused environment within the technology sector.
• Experience using communication/CRM platforms such as Salesforce and remote support tools.
• Be technology savvy with a sense of curiosity and desire to continue learning new technology. 
• Experience of call handling, determining and resolving end user issues and coaching users in the use of tech products and services.
• Ability to demonstrate a proactive approach with good time management and autonomy in delivering excellent customer service.
• Experience of working in a motivating, fast paced team environment, engaging with colleagues and contributing to collective efforts.

Additional skills and experience that would be desirable;

• Bachelors Degree in a relevant discipline such as Computer Science, Business, Communications or equivalent.
• Familiarity with languages such as HTML/CSS.
• A passion and interest in sports and sports technology.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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