You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Responsibilities
- Investigate, escalate and solve customers’ complaints or inquiries, which may be complex, in timely and courteously manner.
- Work with sales channels, call center, Operations to find out the facts or causes of the complaints or the special requests.
- Work with sales channels, call center, Operations to deliver the result/solution of the complaints or special requests and ensure the result/solution is delivered in a timely and accurate manner.
- Work with other departments of Operations or Compliance to come up with the solutions regarding customers’ complaints, inquiries or special requests and ensure settlement of the case is made accurately and timely.
- Identify and escalate consistent or recurring problems to head of customer service with the objective to come up a long term solution of such problems.
- Produce regular reports in an effective and efficient manner.
Requirements
- Diploma or above in any discipline
- Minimum 2 of years in client service with good knowledge of insurance industry preferred
- Holder of IIQE paper 1, 3 and 5 is preferable
- Strong team player with positive attitude
- Client-centric with good communication and interpersonal skills
- Detail-minded, multi-tasked and able to work under pressure
- Good spoken and written in English & Chinese (both Cantonese and Mandarin)
We offer attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)
Job Category:
Customer Service / Operations
Posting End Date:
16/05/2024
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