Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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Roles & Responsibilities
PROCESS MANAGEMENT:
- Complete project timeline: establish a workflow schedule with client and suppliers to facilitate prompt and accurate handling of all program details.
- Utilize business program management system to manage program from contract turn-over meeting to final bill completion.
- Manage and negotiate any additional hotel needs, destination management company (DMC), air and all third-party contracts. Monitor attrition dates, cancellation policies to ensure contracted services are executed.
- Communicate between Information Technology support and clients for web requirements on assigned programs.
- Work with creative team to produce program materials for corporate events, including marketing events.
- Coordinate and possibly attend site inspections as needed.
- Coordinate all program details and produce a program itinerary / working agenda that outlines all program specifics and requirements.
- May conduct program debrief with client.
- Work with accounting to complete final bill, review final billing prior to final invoicing to client.
- Maintain accurate records, system input, and complete file management as outlined in American Express M&E and client policies and procedures.
- Evaluate program impact and reassesses objectives and outcomes, plan for continuous improvement.
- Partner with designated team to communicate registration, air needs, status meetings and continuous communication throughout program.
- Able to assist with any level of event including those of a complex nature, large volume, high level of confidentiality, international scope, etc.
LEADERSHIP AND RELATIONSHIP MANAGEMENT:
- Provide leadership to team and promote positive team environment as a positive role model.
- Maintain proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction.
- Act as lead, communicate program requirements to team as needed; work closely with support departments to exceed client requirements and objectives.
- Partner with third party suppliers to arrange their services.
- Conduct regularly scheduled status meetings with client and stakeholders from pre-launch through program operation and ensures program objectives are executed.
- May be requested to manage C-level, VIP special projects and oversee VIP logistics.
- Develop strong relationships with multiple contacts within client and supplier organizations.
- May participate in client presentations as requested.
- Review processes and offer solutions/additions as needed.
FINANCIAL MANAGEMENT:
- Responsible for accurate program forecasting and updating business management systems with accurate financial information as needed.
- Manage overall program budget, review, and audit all program related billing for accuracy. Track and report expenses to clients and communicate changes on a consistent basis.
- May initiate and reconcile supplier payments.
- Work with leader to forecast overall program financials and ensure monthly tracking for actual.
- Monitor foreign exchange rates for sharp fluctuations which may impact the budget.
MISCELLANEOUS RESPONSIBILITIES:
- Work on special projects as assigned by the Director or Operations Manager and/or client.
- May require travel to destinations worldwide, in support of client site inspections and/or program operations.
- Keep abreast of industry standards and trends related to responsibilities.
- Develop and maintain key client and supplier relationships.
- Develop and maintain knowledge of M&E technology and/or software solutions.
- Handle multiple projects/demands effectively
Qualifications:
- Minimum of six (6) years in the hospitality industry with related experience managing meetings and events.
- CMP preferred.
- 4-year degree preferred
- Ability to communicate effectively and professionally with all levels of management and clients.
- Ability to work accurately and timely.
- Ability to be flexible and handle change well.
- Proven aptitude for technology and/or software solutions.
- Experience with meeting industry technology a plus (CVENT)
- Advanced oral and written presentation skills required.
- Ability to travel to worldwide destinations to support client meetings.
Location
Argentina - Buenos Aires - CABA
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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