Information Technology Support Specialist
$58,000 - $67,000
Full-Time
Non-exempt (Hourly)
Maintaining efficiency and economy in operations management requires flexibility in job assignments. While each employee shall have a primary responsibility for the job in which that employee has been hired or later promoted to, each employee may be expected to perform other jobs from time to time.
SUMMARY:
The IT Support Specialist provides Service Desk assistance and technical support for all MTS users and staff. The IT Support Specialist performs troubleshooting and maintenance for desktop computers, printers, ticket office terminals and assorted peripherals. This key position also helps to ensure system integrity through periodic observations and preventative maintenance procedures.
EXAMPLES OF DUTIES:
Essential Functions
Duties May Include, but are Not Limited to, the Following:
QUALIFICATIONS:
Knowledge, Skills and Abilities
Knowledge of or ability to learn MTS policies and regulations; ability to read, understand and apply MTS policies, regulations and union labor contracts; ability to write letters, memoranda and reports using clear, concise and grammatically correct English; ability to speak clearly, distinctly and effectively in person-to-person or small group situations using tact and diplomacy; ability to coordinate and initiate actions necessary to implement decisions and delegate responsibilities to appropriate personnel; ability to establish and maintain priorities in order to complete assignments by deadlines without detailed instructions; knowledge of the use of Enterprise Business software to accomplish given tasks; ability to support and administer Microsoft Suite/Office365 and OneDrive; knowledge of Active Directory account management; Windows 10 and 11; Freshservice ticketing system; basic TCP/IP networking; knowledge of Apple hardware and related software, such as MacOS, is highly desirable; the ability to learn and use other software that MTS might have or acquire and strong troubleshooting skills for problem resolution; excellent interpersonal and relationship skills; an innovative approach to problem-solving and excellent customer service; ability to prioritize work and exercise good judgement while managing multiple tasks.
Physical Requirements
The successful candidate must be able to fulfill the physical demands of the job such as walking, stooping, sitting, bending, reaching for overhead files and occasional lifting (must be able to lift up to 15 pounds). Must be able to operate a motor vehicle and perform tasks involving manual dexterity, such as use of a computer and 10-key. Work will at times require more than 8 hours per day or an irregular work week to perform the essential duties of the position. Duties will be performed primarily in an office type environment and may require travel to external locations and agencies.
Experience/Education/Certificates/License(s)
Possess either a bachelor's degree in information technology or related field, or A+, N+ or Apple Certification or similar from an accredited institution. A combination of relevant education and experience may satisfy this requirement. Must possess and maintain a valid California driver's license.
GENERAL:
Must satisfactorily pass all applicable examinations including, but not limited to, a pre-employment physical, drug screen and background check.
SALARY GRADE:
#7 ($50,383 - $99,162)*
DISCLAIMER: The above-described job elements are intended to indicate the general nature and levels of work being performed by employees assigned to the job. They are not intended to be an exhaustive list of duties, responsibilities and skills required of employees so classified. Management retains the discretion to add to or change the duties of the position at any time.
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