What you will do
Join us at Johnson Controls and be at the forefront of shaping a safer, more comfortable, and sustainable world. We're dedicated to revolutionizing how we live, work, and play, and we're continuously creating diverse and exciting opportunities for our team to thrive.
As a Program Coordinator for a leading global company, you'll play a vital role in our UK operations. Based in our Birmingham office, you'll lead a dedicated team, managing day-to-day service delivery for a prestigious client. Your team includes field engineers, a manager, and key customer contacts, all of whom you'll collaborate with daily.
What we offer
- Competitive salary
- 25 holidays + Bank Holidays and sick pay
- Hybrid position (office in Birmingham)
- We offer part time position (30hrs per week over 5 days) or full time (37.5hrs per week over 5 days)
- Monday to Friday office-based role with a hybrid working option
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
- Extensive product and on the job/cross training opportunities with outstanding resources available
- Encouraging and collaborative team environment
- Career development through various career ladders including Customer Service
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
How you will do it
- Recording and resolving fault tickets promptly.
- Efficiently assigning work to meet service level agreements (SLAs).
- Uploading necessary documents to customer portals.
- Managing pricing worksheets.
- Ensuring scheduled maintenance tasks are completed.
- Generating monthly reports.
- Serving as a primary point of contact for the customer.
- Supporting the team manager, including acting as a proxy when needed.
In this role, you'll contribute to our organization's commitment to exceptional service delivery. You'll have the autonomy to excel, supported by a hybrid work environment that allows for some remote work.
What we look for
- Clear and tactful communication skills.
- Strong written and verbal abilities, with proficiency in electronic communications.
- Familiarity with Microsoft Excel and other office software.
- Self-motivation and the ability to work independently.
- A track record of meeting strict deadlines.
Join our team and help us shape a brighter future for generations to come.
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