Impact

As an hybrid Area Operations Manager located in Minneapolis, MN you will manage operations in the Midwest's Central subregion, ensuring Shipt has the right balance of shoppers and drivers each day to deliver products from our retail partners in a timely manner. Each day you will review the performance of the subregion by looking at order and fulfillment data, defect rate, weather, upcoming holidays, and store-level information to determine what changes need to be made to ensure smooth operations. You'll also set incentive strategies to encourage shoppers to execute more work, and lead project work to improve both your subregion and contribute to overall network success.You will review this information using data tooling software such as Snowflake or Tableau and Google Sheets. You’ll travel at least once a quarter, visiting key metros to maintain retailer relationships and better understand issues facing shoppers on the Shipt platform, drivers and retail partners.

What You’ll Need to Be Successful

• You look forward to engaging with shoppers, retailers, and other Shipt teams to build relationships, optimize our time and budget resources, and ensure adequate support across functions.
• You have completed coursework in data analytics or statistics that taught you how to use patterns and trends to solve problems.
• You have a minimum of 5 years of experience using data tooling (SQL, Tableau/ Looker/Thoughtspot (or comparable), and Excel/Google Sheets) to solve problems in an operational role in an on-demand, retail or startup environment.
• You feel confident engaging with shoppers to gain knowledge/feedback on how to improve local operations through focus groups, meetups, and surveys.
• You have worked in an environment where you learned how to set incentive strategy and execution for shoppers and drivers in your subregion, as well as setting independent contractor onboarding targets and strategy analysis 
• You enjoy building project plans, assign project ownership, and manage the success of project completion.
• Potential to manage up to two direct reports - Operations Coordinators - and develop their skills so they are continually gaining knowledge. 
• A valid driver’s license and vehicle for local travel

Work Arrangement:

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More.

Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities. Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt’s company site at Shipt.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need any accommodations.