Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.

In this role, you will be responsible for the full product management cycle for all Lab Automation & Software solutions (LASS), including go to market, tender participation, and commercial pricing engagement through to End of Life. You will be the SME and go-to for all value proposition and solutions management activation across the portfolio and will work closely within the team and across all other communities to position and elevate our solutions to be recognised as best in class. You will be responsible for managing the LASS Team for all Roche supplied Automation and software solutions, Project delivery to cover all business areas within Roche Diagnostics New Zealand (RDNZ). Paramount to delivery of these systems is patient data integrity and all necessary information security management aspects.

If you love building the value proposition with the customer and helping to transform laboratory operations with a fantastic range of solutions, this is the role for you.

Key responsibilities include;

• Ensuring the team can support and Install, maintain and troubleshoot Roche IT solutions and Roche Automation Instruments Operating software at customer sites.
• Engaging with the customer during the sales process and bringing the projects through planning, implementation, optimisation, testing and into a live system.
• Support the Service team in IT and service related issues remotely or at customer sites.
• Responsible for delivering software upgrades, involved in site system design and implementations.
• Provide consultation on connectivity solutions, regulatory compliance, security and virus protection concerns.
• Develop software and automation marketing strategy and tactics that align with overall RDNZs strategy and vision.
• Manage workflow consulting activities- documentation of existing layout and laboratory processes, proposal for the future using appropriate visualization and simulations tools e.g. turnaround time (TAT) reports/simulations, laboratory layout, laboratory process mapping, etc.
• Develop staff across product training and tools to support their daily work.
• Understand and translate the features of all IT Solutions portfolio of products into customer oriented benefits communication.
• Provide product presentations and demonstrations as required by the Sales teams.
• Provide second level IT support / troubleshooting assistance to Application Specialists, Field Service Engineers and customers for all Roche Instrumentation.

Who you are:

With a laboratory background, and knowledge and understanding of the full suite of Laboratory IT and Automation solutions, you are someone who has a wide-open mind and keeps the customer, and the broader influencer community, at the heart of everything you do. You have a curious nature, and a desire to understand others and challenge the status quo to achieve the outcomes the business, the customer, and the patients need. 

To be successful in this position you will have substantial Laboratory IT and Automation solutions/product marketing experience, coupled with being a strategic thinker, as well as:

• At least 3 years’ experience in a similar role within Medical Diagnostic Industry. Experience with Roche Automated Analytical Systems including Clinical Chemistry Systems, Immunodiagnostic systems, Haematology Systems, and Integration systems would be an advantage.
• Experience in interfacing laboratory and hospital equipment to middleware or various LIS systems.
• Strong knowledge of IT infrastructure technology including servers, desktops, storage, networks, operating systems, platforms and configurations.
• Thorough knowledge of the widely used ASTM/HL7 protocols, TCP/IP, networking and firewalls would be an advantage.
• Knowledge and experience using JavaScript and SQL.
• Experience in people management and training personnel.
• Exhibited ability to diagnose applications and operational issues on middleware systems and to successfully resolve issues in a timely manner.
• Strong customer empathy and interaction skills, and excellent communication skills, both written and verbal.
• You will be agile, adaptable, and be able to bring a positive, solution and outcome mindset to drive performance and change.
• Ability to travel as required.
• Current valid driver’s license.

In return, you will be provided with a rewarding and challenging role, a supportive work environment in which you can grow and develop your skills, the opportunity to work for a market-leading organisation, and an attractive remuneration package.

This role is only open to candidates that have full eligibility to live and work in New Zealand.

We do not accept any unsolicited resumes or enquiries from recruitment agencies- Roche has a dedicated in-house Talent Acquisition team.

What do we offer

In return, Roche offers a competitive package, ongoing development, and opportunities for career advancement.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

At Roche, in a friendly and collaborative culture, you will be stretch to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute and realise their potential. As part of promoting diversity, we welcome applications from everyone who are passionate about doing now what patients need next.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.