The Georgia Department of Driver Services, Field Operations Division, is seeking a qualified candidate for the position of CSC Supervisor 1 to serve in the above CDL site location. This CSC is scheduled to open August 2024. The selected candidate will job share until the center opens. For travel purposes, a state vehicle will be provided during this time.
Under limited supervision, the CSC Supervisor 1 is responsible for the operation and maintenance of a Customer Service Center (CSC) or serves as an assistant supervisor in a high-volume center. This position supervises the daily activities of a staff of Driver Examiners, monitors and reviews individual and team performance. This position also performs the duties of subordinate staff by receiving applications for and issuing Georgia Driver’s licenses; verifying applicants’ eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants’ driving ability; and processing reinstatement transactions.
This position is responsible for managing customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner. The CSC Supervisor 1 monitors and guides employee performance participates in employee discipline and provides input into formal performance planning and evaluation. This position also prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the Center. The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment. The incumbent will be responsible for responding to the Management Team and stakeholders in a professional and timely manner. The incumbent will be expected to serve on task teams and workgroups. The incumbent will be expected to develop strong partnerships between the Division and its internal and external business partners. The incumbent will motivate, coach and be responsible for managers and staff.
Demonstrated competencies needed to successfully perform this job include:
and workflow.
Minimum Qualifications:
OR
OR
OR
Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualifications, have:
Conditions of Employment: A valid Georgia driver’s license is required and must be maintained while employed in this position. Non-Georgia residents must have a recognized equivalent license.
Working Conditions for this position are as follows: Conducted throughout the year in a variety of weather conditions including rain, wind, summer heat and cold winter days. Testing begins in the early morning hours and continues through the early evening hours. The test runs approximately 30 minutes. Walking distances, standing, very little sitting, constant moving, vision, hearing, climbing in trucks, reaching, turning, riding in cars and trucks, driving cars and trucks, constant interaction with the public and co-workers.
Application materials should be filled out carefully and completely. An incomplete application/on-line resume or an application/on-line resume with insufficient information may result in an applicant not being considered for a vacancy. Describe your employment background in full.
Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the Preferred Qualifications.
All resumes will be reviewed and considered; however, all applicants may not be interviewed.
Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone. Applicants can log back into your profile and see the status of each of your applications you have submitted.
DDS employees, in the event of an identified emergency, may be required as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department. In addition, in an emergency situation, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.
NOTE: Information in this announcement is subject to change. This announcement is subject to close at anytime.
Applicant Instructions
Use the following link to apply for this position: www.careers.ga.gov
If you are having issues with your profile or application, contact the Taleo Helpdesk at 1-877-318-2772 or HRA@doas.ga.gov.
High school diploma or GED AND Two years of experience at the lower level Driver Examiner 3 (RCT052) or position equivalent OR Four years of experience in Driver Services Administration or related field AND Two years in a lead role capacity AND must possess a driver's license.
Additional Information