HP

Supplier Operations Manager - Personal Systems and Printing (m/f/d)

Description -

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.

We are looking for a SOM (Supplier Operations Manager) - Personal Systems and Printing. The scope of the job is to manage our Suppliers Operational performance activities in Germany for Personal Systems and Printing products.

Main responsibilities:

• Manage Suppliers Operational Performance in order to fulfill customer needs.
• Ensure that key operational metrics are in line with targets, perform root cause analysis and define action plans in case of gap.
• Define and assign targets and priorities to the Suppliers to increase efficiency and reduce costs.
• Contribute to HP financial results with operational excellence, tight control of local supplier costs, and reduction of cost per intervention according to country delivery strategy.
• Ensure Supplier payment accuracy, track, check and chase monthly invoice for accurate accrual process management.
• Lead the action plan enabling the best performance of the support delivered and ensuring a best in class End-to-End customer satisfaction.
• Manage communication with Suppliers (Operational reviews, Management of regular Communication, Escalation).
• Ensure supplier has the right skilled workforce to cover new strategic services and according to the updated HP service portfolio.
• Collaborate with Business team to evaluate new custom deals vs available capabilities.
• Deploy and implement new services as designed by Business requirements.
• Be the point of entry for Sales and Categories in case of escalations or issues on services raised by Customers and Sales Partners.
• Interfaces with other Customer Support functions both at Country and EMEA level and with Sales and Category management in the Country.

Education and Experience Required:

• Typically 5+ years to establish proven track record in Customer support related activities or customer/partner management role.
• Typically first level university degree or equivalent work experience; advanced degree is a plus.

Knowledge and Skills:

• Good knowledge of IT and services industry Knowledge of company organization, policies, HP services offerings, end to end processes, tools, and routes to market.
• Fluent in German and English.
• General technical understanding of products.
• Problem detection and analysis of root cause.
• Leads teams to achieve results.
• Proficiency with desktop applications and familiarity with financial reporting tools.
• Moderate level of planning, project management and change management skills.
• Excellent communication skills with all Management levels.
• Influence within same team and level.

What do we have to offer?

• Employee-oriented corporate culture - our «HP Way»: we value enthusiasm, regular feedback, trust and respect within our teams. We want to promote meaningful innovation within each and every employee by giving them the opportunity to grow from their mistakes and get new inspirations through collaboration in our regional/global teams
• A well-adjusted work-life-balance due to flexible working hours and home office regulations
• Attractive salary package with additional benefits, such as 30 paid leave days, company pension plans, a long-term time account, bike leasing, employee counselling programs, wellness initiatives etc.
• Equal opportunities and continuous career development, e.g. as part of the global mentoring programs, e-learning platforms
• Multiple Employee Impact Networks such as Next Generation Network, Women’s Network and Pride Network which organize interesting trainings and after-work events to expand your network

You are convinced to be a perfect match? Then join our HP family and apply now!

You want to know more about us? Then click here to get more insight into our «HP Way» :

www.instagram.com/hpcareers

www.linkedin.com/company/hp

www.jobs.hp.com

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Job -

Services

Schedule -

Full time

Shift -

No shift premium (Germany)

Travel -

50%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement