Hines

Overview

Who Are We

aparto is an award-winning student accommodation provider based across the UK, Ireland, Italy and Spain. We want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not just student rooms, and we want to provide the best experience possible for our residents and team. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

Responsibilities

Role Profile

As a Sales & Service Assistant, you will be responsible for leading the sales efforts for our Glasgow West End accommodation. This includes conducting face-to-face sales, implementing on-site marketing strategies, and handling telephone and email inquiries, all while maintaining a high standard of customer service and managing front-of-house administrative tasks. We are looking for a proactive and confident individual who is comfortable approaching potential customers and driven to achieve leasing targets. Responsibilities include, but are not limited to:

• Performing general reception and administration duties, including being the initial point of contact for current residents and contractors and confidently resolving issues.
• Confidently interacting with current residents, assisting with rent payments, maintenance arrangements, and dispute resolution.
• Conducting viewings of the show flat. - always maintaining cleanliness and tidiness of the show flat in preparation for viewings.
• Engaging in face-to-face sales interactions.
• Answering incoming calls and following up on potential sales leads.
• Providing prospective students with relevant information about the local area.
• Updating the site's social media accounts daily.
• Organising and managing events on-site throughout the academic year.
• Promoting the brand at student fairs and universities.
• Supporting the General and Assistant Manager in all aspects of customer service, marketing, and sales.
• Providing weekly performance-related information to share with the management team.
• Driving sales conversions through responsive, proactive follow-up, and outstanding customer service.
• Occasionally working evenings or weekends for events and fairs. ( Ad hoc )
• Carrying out duties as requested by the General or Assistant Manager.
• Meeting and greeting customers and external visitors.
• Carrying out any ad hoc duties as required.
• Ensuring compliance with Health & Safety requirements on-site

Qualifications

Person Specifications

• Sales Ability: Proficient in sales techniques with the ability to effectively promote products or services.
• Team Collaboration: Capable of working independently or as part of a team, demonstrating adaptability and cooperation.
• Self-motivation: Intrinsic drive and excellent communication skills to effectively convey ideas and motivate oneself.
• Customer Focus: Customer-centric mindset with proficiency in computer usage to enhance customer experiences.
• Outgoing Nature: Sociable, enthusiastic, and possessing a good sense of humour, coupled with the ability to apply common sense in diverse situations.
• Understanding of Student Issues: Familiarity with issues affecting students, enabling the provision of relevant support and assistance.
• Organisational Skills: Competent in organising tasks, meeting deadlines, and achieving set targets.
• Social Media Proficiency: Experience utilising social media platforms to engage audiences and effectively promote initiatives.
• Approachability: Friendly and approachable demeanour coupled with a proactive 'can-do' attitude.
• Effective Communication: Proficient in communicating orally and in writing with individuals at all levels.
• Problem-Solving Ability: Strong problem-solving skills and the capacity to use initiative to address challenges effectively.
• Transferable Skills: Previous experience in student accommodation or hospitality industry, showcasing transferable skills applicable to the role.
• Influencing Skills: Demonstrated ability to influence others positively, coupled with a professional and persuasive approach.
• Customer Service Excellence: Strong track record of delivering exceptional customer service, prioritising customer satisfaction.
• Engagement in Social Functions: Willingness to participate in social functions such as Halloween, Christmas, and Student Open Days.
• Commitment to Continuous Learning: A desire to learn and develop continually, embracing opportunities for personal and professional growth.

Closing

Summary Statement

You will be tasked with focusing on the needs of aparto and its residents. By being proactive and taking initiative in identifying areas for improved performance and experience, you will be owning your part in our success; all the while building trust and respect with colleagues and students alike.