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Service Desk Analyst
Wipro
Gdańsk, Poland
Education
Entry-Level
Junior
Benefits
Full-Time
Qualifications
IT Support
Skills
General and Administration
Apply
1,000+ Similar
Jobs
Job Description
Responsibilities:
To provide 1st line technical support, answering support queries via phone, email, Chat and Web in Finnish and English
Identifying the issue and categorizing / prioritize the incident
Creating a ticket in ITSM tool
Recording trend of calls and identifying outages proactively
Callbacks for customer not reachable cases & customer request
Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Requirements:
0-2 years’ experience in a IT Support or Customer service in a global organization
Fluency in Hungarian & English language
Should have knowledge of customer services and managing phone calls/Chats with customers with min B2 and above language competency
Should have good logical reasoning skills, Customer Service skills
Should be a team player & work collaboratively with onsite and offshore team
What we offer:
Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
Premium insurance for medical services for employee and family members- Luxmed
Life & Disability Insurance for employees and family members- Generali
Profitable Voluntary Pension Fund
Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
Integration and cultural events for employees
Reword and recognition program for high performers
Employee Referral bonuses
Relocation assistance - Accommodation, travel and other expenses covered
Friendly and chill atmosphere and company culture
Read Full Description
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Jobs at Wipro
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Confirmed 12 hours ago.
Posted 14 days ago.
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Tapwage
Wipro
Service Desk Analyst