WHAT YOU'LL DO
To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes.
As a Chapter Lead you are the consummate ‘player-coach’. You will join our Design Studios squad as Lead level tech expert and work with our high performing team of Engineers, QA, and Architects. You will participate in our Agile scrum ceremonies and work closely with our Product Owner, Scrum Master, and Analysts to prioritize your work to be delivered each sprint. Your focus will be on hands-on development and solution architecture, but you will also grow as a leader and manager of a small team of ServiceNow engineers.
Our RMS products leverage ServiceNow portal technology and has exhaustive ServiceNow rules-based routing which triages tickets to different teams. Product uses ServiceNow Out-of-Box capabilities; email templates, notification, feedback mechanism, Out of Office, User Profiles and smart customizations, configurations for optimal frontend and backend UX, leveraging ServiceNow Portal and ServiceNow technology. You will be instrumental in delivering more value from our existing implementations such as Incident, Problem, Change, Request, Service Catalog, Knowledge, and more.
Job ID
22926BR
WHO WE ARE
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.
YOU'LL BE TRAVELLING
Yes (10%)
YOUR EMPLOYEE TYPE IS
Regular
YOU BRING (EXPERIENCE & QUALIFICATIONS)
YOUR JOB TYPE IS
Full time
EQUAL OPPORTUNITY
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
COUNTRY
India
CITY
New Delhi
JOB FAMILY
IT
YOU'RE GOOD AT
JOB TITLE
Software Engineering Chapter Lead, Senior Manager
YOU'LL WORK WITH