JPMorgan Chase & Co.

The primary function of the Credit Bureau Operations department is to ensure accurate credit reporting for all of our customers. The Dispute Resolution teams within Credit Operations are responsible for researching and replying to all reporting disputes received from our customers and from the four national Credit Reporting Agencies. They also conduct maintenance work that is based on exceptions identified by internal partners.

Principal Duties and Responsibilities:

• The Account Specialist II is responsible for efficient, timely and accurate research and resolution of direct and indirect credit bureau inquiries and disputes for (LOB). The position performs research and responds to consumer credit inquiries and disputes in accordance with REG V (Consumer Protection Financial Bureau), Fair Credit Reporting Act (FCRA), Fair and Accurate Credit Transaction ACT (FACT) and Real Estate Settlement Protection Act (RESPA). 
• Execution of transactions promptly and accurately responding to customer and bureau requests and inquiries is a must. To meet those demands, you will focus on understanding the firm's service policies, procedures, systems and legal compliance regulations as well as products and services. Take responsibility for the quality of work submitted and ensure that the highest standards are maintained

Essential Qualification, Skills & Experience 

• Minimum of 0-3 years’ experience in financial industry or operations
• Ability to work under pressure in a highly complex and changing environment
• Strong client focus mindset with moderate proficiencies in consulting/advising clients, answering inquiries and providing information, and managing difficult situations with customers is required
• Must have the ability to become proficient with navigating within Credit Bureau source and sub systems (required)
• Must have the ability to meet and or exceed Key Performance Measurement which include quality and production standards (required)
• Analytical and software skills for reporting metrics; MS Office (Excel, Word); 
• Ability to multi-task: view multiple screens and systems, keep up to date with new procedures (required)
• Must be willing and have the ability to work in a fast-paced environment (required)
• Advanced level PC navigation skills (required) 
• Ability to apply effective listening skills (required)
• Strong problem solving and decision making skills (required)
• Good interpersonal skills. Should be able to communicate at all levels

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.