University of California San Francisco

Job Code and Payroll Title

004819 PRACTICE CRD 2

Job Summary

The Practice Coordinator (PC) serves as the visible and crucial link between our administrative team and the public, playing a pivotal role in supporting the smooth functioning of our practice and enhancing customer service. Collaborating closely with our administrative, clinical, and management teams, the PC undertakes a diverse range of responsibilities.

These encompass but are not limited to managing CRM communications, handling telephone interactions, processing referrals (both internal and incoming), managing APeX in-baskets, performing scanning and filing tasks, and overseeing procedure authorizations. 

Moreover, the PC plays a central role in maintaining the day-to-day clerical operations and communication processes. They rigorously adhere to the UCSF House and Telephone Standards, always demonstrating sensitivity to the needs of our patients, staff, and providers. 

The PC embodies the qualities of a team player, working in close cooperation with colleagues and adapting seamlessly to evolving priorities. This self-reliant individual draws upon their deep understanding of practice operations to efficiently troubleshoot, prioritize tasks, and facilitate complex transactions as part of their daily routine. They also contribute to the development and upkeep of Standard Workflows, enhancing our overall operational efficiency.

In summary, this role is a cornerstone of our outpatient care unit, making a substantial impact by delivering exceptional customer service and ensuring the seamless flow of information between medical professionals, hospital staff, and various departments to optimize unit efficiency.

To see the hourly range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Organization

TEP

Req Number

77877BR

Job Title

Practice Coordinator

Employee Class

Floater

Percentage

100

Shift Length

8 Hours

Shift

Variable

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Job Category

Administrative Support, Professional (Non-Clinical), Temporary Employment

Required Qualifications

• High School diploma or equivalent with four years related experience; or college degree and six months related experience; or equivalent combination of education and experience
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel)
• Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time
• Ability to analyze situations, prioritizes tasks, and develops solutions and make recommendations
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations
• Excellent customer service and communication/interpersonal skills, both over the telephone and in person
• Basic math skills required
• Proven ability to deal with a wide variety of individuals
• Ability to deal sensitively and effectively with patients
• Excellent organizational and problem-solving skills
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents
• Demonstrated administrative/office coordination skills
• Demonstrated knowledge of medical practice terminology
• Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable:
• Work applicable work queues including, but not limited to, internal referrals, incoming (external) referral entry and handling all assigned referral WQs
• Scanning
• This position requires flexibility to orient and work at all UCSF Medical Center locations.
• Experience in Allergy & Immunology and Infectious Diseases departments
• Experience in insurance verifications
• Experience working with other clinics to obtain prior authorizations
• Experience gathering records and imaging from outside facilities
• Experience running estimates for patients
• Creating/maintaining online surveys with Qualtrics
• Phone patient/customer service experience
• Ability to multitask and manage a variety of responsibilities
• Experience with patient scheduling
• Experience using Apex to run DAR reports
• Registration / check-in experience

Preferred Qualifications

• Demonstrated experience in health care in the following areas:
• Familiarity with ICD-10 and CPT-4 Codes
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian)
• Prior experience with EPIC and/or APeX

Position Type

Temporary Employment

Department Name

Temporary Employment Program

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Location

San Francisco, CA

Read Full Description