PartsSource

About PartsSource

PartsSource is the leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain. We are growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes. We are uniquely positioned to address key challenges impacting mission-critical operations related to rising input costs, skill shortages, and supply chain disruptions. Bain Capital’s 2021 investment in PartsSource further propels us to realize our Vision: Ensure the quality, safety, and availability of mission-critical assets to improve health outcomes.

Our platform automates the procurement process enabling the medical equipment service industry in their acquisition, repair and life cycle management of medical parts. The company's cloud software and marketplace technology tools help over 3,500 hospitals to source on-demand parts and services from over 6,000 OEMs and thousands of repair techs. PartsSource delivers strong value to customers through an “Amazon” like experience featuring preferred pricing, automated ordering, and formulary analytics to benchmark spend and drive greater supply chain intelligence.

From our founding in 2001 as the industry’s first online, fully integrated medical products marketplace, to the creation of our award-winning flagship solution, PartsSource Pro, PartsSource has evolved to become a leader in the digital transformation of the healthcare technology supply chain and indispensable partner to more than half of U.S. hospitals and thousands of equipment suppliers and independent service providers.

Bain Capital’s 2021 investment in PartsSource provides capital, expertise, and key partnerships further accelerating PartsSource’s growth. Bain Capital, one of the world’s leading private multi-asset investment firms with approximately $150 billion in assets under management, seeks to create lasting impact for their investors, teams, businesses, and the communities in which they live.

Ecommerce Site Search Specialist, Catalog Operations

Job Title: Ecommerce Site Search Specialist

Job Summary: We are seeking a skilled and experienced Ecommerce Site Search Specialist with expertise in B2B commerce that is focused on optimizing the customer search experience for the PartsSource Marketplace, where we provide hospitals and hospital systems with critical care products and services. The ideal candidate will possess a deep understanding of search engine analysis and tuning. You will collaborate closely with cross-functional teams including product information, merchandising, and product management playing the pivotal role to optimize search functionality, improve user experience, and drive conversion rates.

Key Responsibilities:

• Utilize your expertise in B2B commerce and Healthcare product management to understand the unique requirements and intricacies of our target audience.
• Take ownership of the site search function, working with the catalog and merchandising teams to define and implement strategies that improve search relevancy, accuracy, and speed.
• Collaborate cross-departmentally to conduct thorough analysis of search behavior, user intent, and trends to identify opportunities for optimization and enhancement.
• Analyze search metrics and user behavior to identify trends, gaps, and opportunities for improvement.
• Collaborate with our development partners to integrate, configure, and fine-tune the search engine, ensuring optimal performance and scalability. 
• Administer the configuration and maintenance of the site search engine, including tuning search algorithms, managing synonyms, and promoting key products.
• Employ A/B testing and other data-driven methods to assess the effectiveness of search algorithms, query parsing, and results presentation.
• Implement advanced search features, such as faceted navigation, autocomplete, spell correction, and synonym handling, to enhance user experience.
• Monitor key performance indicators (KPIs) related to search, such as click-through rates, conversion rates, zero-searchand search abandonment rates, and devise strategies to improve these metrics.
• Collaborate with SEO specialists to align with site search strategies, enhancing product visibility and search rankings.
• Drive the development and enforcement of Search-related documentation and standards.
• Stay up-to-date with industry trends, best practices, and emerging technologies in site search, B2B commerce, and Healthcare product management.

Qualifications:

• 3-5 years of experience in ecommerce site search analysis, tuning, and optimization
• Bachelor's degree in a relevant field, such as Computer Science, Information Science, Digital Business. 
• Experience with Site Search platforms (e.g. Bloomreach, Elastisearch, SOLR) 
• Experience in Product Information Management (PIM) platforms and Content Management best practices. 
• Strong analytical skills, capable of interpreting complex data sets and ability to translate user behavior insights into beautiful search results.
• Exceptional attention to detail and the ability to identify patterns and trends in search behavior.
• Excellent organizational skills and attention to detail.
• Effective communication skills to collaborate across multidisciplinary teams.
• Adaptability in fast-paced environments with evolving priorities.
• Prior experience in the Healthcare industry and familiarity with medical terminology is highly desirable.
• Experience with the Bloomreach DXM platform would be a significant advantage.

Who We Want to Meet

• You’re a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
• You’re a problem solver, always looking to find ways to work towards a win-win solution
• You’re a strong influencer- able to gain the trust and confidence of leadership teams to drive change
• You don’t settle for the status quo. You’re always improving upon processes and tools to find simpler and better ways to work.
• You’re accountable. You do what you say you’re going to do. And when you mess up- you own it, learn from it, and move on.

Benefits & Perks

• Competitive salary package inclusive of base salary, incentive bonus structure, and equity incentive plan; with a full benefits package (including a 401k match, employer-paid college debt redux, and more).
• An inclusive PartsSource community - work alongside other smart, passionate people
• Growing company investing in and committed to developing the careers of our employees.
• Hybrid work environment where you get the benefits of flexibility, socialization, and productivity
• A chance to revolutionize Healthcare with evidence-based decision-making on the world’s leading Procure-to-Pay platform!

Interested?

We’d love to hear from you and explore the possibilities. Please send us your resume along with an optional cover letter detailing why you’re an excellent candidate.

Diversity Statement

We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone’s individuality is respected, and everyone has an identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Legal authorization to work in the U.S. is required.

No Agency or Recruiter submissions will be accepted.