Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Customer Experience Advisor you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in a dynamic environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will be responsible for facilitating equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and managing accounts receivable discrepancies, allowing Rockwell Automation to meet the urgent demands of our customers. Additionally you will be focused on identifying process improvement opportunities and assisting in driving those opportunities to implementation. 

What you will be doing:

• Primary responsibility will be supporting customer orders for credits and returns through email, SAP or phones. 
• You will be responsible for facilitating equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and managing accounts receivable discrepancies, allowing Rockwell Automation to meet the urgent demands of our customers
• Identifying trends through analysis and escalating to the proper channel.
• Collaborate with Specialists and Business Process Owners to identify and develop best practices.

Who we are looking for:

• You are ethical, optimistic and resilient.
• You have excellent interpersonal, analytical and communication skills.
• You are adaptable and can identify the urgency of tasks and can prioritize the tasks accordingly.
• You are excited to work in a dynamic, fast paced and challenging environment.
• You have strong computer skills and can quickly navigate multiple business systems to process requests within specified SLAs.
• Process oriented, detailed and adaptable to changes in technology.

EXPERIENCE REQUIREMENTS:

Minimum Qualifications:

• Bachelor’s Degree , preferably in Administration or Industrial Engineering
• Fluent in English and Spanish; Portuguese is desired, but not required

Desired Qualifications:

• SAP Experience
• Strong analytical and decision making abilities
• Excellent verbal and written communication skills
• Willingness to collaborate with team and provide feedback

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