Corporate Customer Service Rep 1, BHMG Revenue Management, FT,08:30A-5P -141322
Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we’re all in for helping you be your best.
Responsible for : Validating patient‘s identity to comply with HIPAA Regulations, Analysis of patient balances, detail review of services billed, validating correct patient/insurance and demographic information, Identifying customer‘s concern and assisting with resolution including follow up with other departments throughout BHSF: (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department). Responsible to answer all incoming calls from patients, attorney‘s, Internal and External customers for all BSHF facilities. Knowledge of the Managed Care Contracts in order to submit contractual adjustments on accounts as necessary. Utilizes available system resources to resolve patient issues promptly. Responsible to process, document and work all incoming patient mail within a 7-10 day window. Estimated pay range for this position is $18.59 - $22.49 / hour depending on experience.
Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: 2 years Customer Service experience in a healthcare setting in a call center environment a must. Working knowledge and understanding of medical terminology, and Revenue Codes. Knowledge of Microsoft systems, Word, Excel, PowerPoint. Detail oriented, problem solver, good math, writing, and interpersonal skills required. Bilingual (preferred) Must be able to deal with difficult callers in a high call volume setting. Ability to multi-task and work under pressure to meet stringent deadlines. Knowledgeable in a healthcare setting arena. Minimum Required Experience:
Corporate
Miami
Corporate
Full-time
Apr 11, 2024, 4:00:00 AM
Ongoing
EOE
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