Shipping & Delivery Support (SDS) is looking for an energetic, curious, and customer obsessed Quality Analyst to help optimize the global Driver and Recipient support experiences. We are looking for a creative thinker with deep analytics experience who knows how to execute and deliver from concept. Ability and enthusiasm to be a leader on a team operating in a highly ambiguous environment is required.
The ideal candidates will have a rock-solid background in data analysis, including experience extracting and manipulating data using SQL, leveraging advanced Excel features for data analysis, and producing digestible business intelligence and actionable information. Candidates should also have strong communication and project management skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. They should also have a demonstrated ability to think analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership, drive, and scrappiness is a must.
Key Responsibilities:
About the team
Shipping & Delivery Support (SDS) is a customer service organization dedicated to building world class support for Amazon’s transportation products and services across all customer segments.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $69,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
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