Job Posting Title
Patient Access Liaison - Per diem
Department
Ambulatory Services
AutoReqId
74824BR
Status
Part-Time
Standard Hours per Week
1
Job Posting Category
Administration
Job Posting Description
Per diem - Primary Care Center
Monday and Tuesday mornings are a must for this position as well as the availability to work a weekend day from 8:30am-2:30pm.
The Patient Access Liaison (call center) will:
1. Provides centralized scheduling services for the Shared Patient Access Center/Call center. Performs tasks to
meet patient access, scheduling, and patient satisfaction goals. 2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care. 3. Registers patients by collecting patient and insurance information. 4. Gathers pertinent information for prescription and refill requests. 5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to POD supervisor for further action 6. Attends and participates in team meetings as required. Contributes by making suggestions for process improvements
1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting
High-school or GED diploma
Office/Site Location
Boston
Regular, Temporary, Per Diem
Per Diem
Remote Eligibility
Part Remote/Hybrid
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