Sterling Identity

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Position Purpose Statement

Responsible for delivering, maintaining and enhancing the platforms within Sterling. The individual will manage a portfolio of projects with multiple stakeholder and business leaders to implement new solutions and maintain existing solutions. Additionally, responsible for ensuring cost-efficient and timely deliveries to internal and external customers.

The nature, scope and tasks of this position

• Drive platform improvement initiatives related to simplification and optimization of processes related to client success, support and fulfillment functions.
• Design scalable platform functionalities including capture, collect and analyse business requirements regarding platform enhancements and processes.
• Provide exceptional analysis, project management, risk identification & mitigation, to enable client-facing, support and fulfilment teams to effectively and efficiently support our clients.
• Demonstrate project management skills, such as
• clear & precise communication (both spoken & written)
• time management
• problem solving
• negotiation
• on-time project delivery
• Act as the liaison between the Business and Platform Engineering team, ensuring clear understanding of the business needs.
• Coordinate with Platform Engineering team on project timeline and status updates.
• Prepare test script, manage and conduct user-acceptance testing.
• Appropriate application of business knowledge to develop complete requirements documentation.
• Assess and manage risk throughout all aspects of platform management.
• Assisting with Ad Hoc Projects and other duties as assigned.
• Fundamental understanding of system architecture and tech concepts.
• Familiar with user story frameworks and ability to guide engineers to deliver iteratively, continuously.
• Manage and response day to day platform enquires, clarification, results explanation, share data source, matching criterial within the timely manner.

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Equal Employment Opportunities at Sterling 

Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.