The National Network Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations.
- Answer calls from sellers in a professional manner.
- Respond to emails from sellers in a professional manner.
- Use company resources to gather information and offer solutions to meet customer needs.
- Update lot (vehicle) notes in the system.
- Receive and distribute title documents to yards for processing.
- Other duties as assigned.
- Shift 10 a.m. – 7 p.m. M-F in office, with the potential of participating in a rotating work from home schedule.
Required Skills and Experience
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
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