What we offer
Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
Click on the link below to learn what our employees have to say about Evonik:
https://careers.evonik.com/en/about/meet-the-team/
RESPONSIBILITIES
- Master data maintenance in SAP.
- Providing accurate and relevant information about products, services, promotions, or policies.
- Handling inbound calls or messages from customers or prospects in a courteous, professional, and timely manner.
- Collaborating with team members and other departments to ensure a seamless customer experience.
- Resolving customer complaints, issues, or inquiries effectively and efficiently.
- Using various digital tools and systems to record, track, and manage customer interactions and transactions.
- Confirm debit note for transportation and custom clearance.
- Resolving issues and troubleshooting technical problems with Sale team and stakeholders.
- Create non-conformances and handling customer complaints in Inbound.
- Staying updated on product knowledge, industry trends, and best practices.
- Developing strategic supplier relationships and vendor inbound compliance standards.
- Local back-up.
- Booking hotel for guests.
- Seminar preparation.
- Documentation and filling.
REQUIREMENTS
- Graduated with University/Bachelor degree in business/logistics/supply chain related fields.
- At least 2 years of relevant working experience in Customer Service/ Import areas.
- Strong customer service skills such as strong negotiation, problem resolution skills and the ability to collaborate with other stakeholders.
- Must have Import experience.
- Detailed and meticulous, good in record keeping.
- Good English communication skills.
- Good working knowledge of SAP is an advantage.
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager:
Samantha Fu
Company is
Evonik Vietnam Ltd.
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