HM Revenue and Customs

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Glasgow, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham, Worthing

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you excel when leading impactful teams? 

An inspiring leader is required to help lead all aspects of and implement change across new government Shared Services (Unity Business Services) 

We are committed to creating a phenomenal place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve! 

Shared Services Strategy for government is an ambitious and ground-breaking portfolio redefining the way Shared Services work across government. This role sits within the Unity Programme which will deliver a new service for His Majesty’s Revenue and Customs (HMRC) & the Department for Transport (DfT) amongst others! 

Job description

We are seeking an experienced and progressive leader to join our team as the Head of Unity Business Services (HR recruitment, Finance & Procurement) Data & Reporting Operations; responsible for leading the Unity team Shared Services provision cross government department. 

This role sits in the Chief Finance Officer (CFO) group. CFO supports our people and the running of HMRC by providing commercial, estates, finance, control, banking internal audit and Unity Business Services as well as looking after Corporate Services Transformation. 

This role is within the Unity Business Services area. Across government, Shared Services touches the lives of over 450,000 civil servants providing business critical tools in human resources, finance, payroll and procurement to enable employees to deliver public services. 

The Government Shared Services (GSS) ambition is for better services, with modernised systems, delivering the business greater value and efficiencies. 

Role Specification 

The Unity Business Services (HR recruitment, Finance & Procurement) Data & Reporting Operations Team are a small specialist team operating in a fast-paced environment. The team balances standard reporting with the need to respond to constantly evolving business priorities resulting in requirements for large, complex and highly critical data sets across government to support finance, planning and recruitment. 

With access to one of the largest people data platforms across government, leading a team at the forefront of reporting from SAP ERP system using a variety of tools and rapidly growing the boundaries of what can be achieved. 

Person specification

You will be HMRC’s data operations lead for Unity Business Services reporting approaches, ensuring the final solutions meet HMRC’s needs. 

Playing a proactive role in crafting and agreeing data and reporting strategies and standards for UBS. 

• Collaborate with the Cabinet Office, ensuring alignment with wider UBS strategy and convergence requirements.
• Confidently establish collaborations within HMRC, across the Civil Service and with external suppliers and partners leading strategic and technical level conversations.
• Comfortable working with and challenging senior leaders where necessary. Championing data security across HMRC Unity Business Service, ensuring that we remain GDPR compliant.
• With a passion for innovation, being able to find new opportunities, and use data and analytics to create effective consensus and appetite for change and improvement.
• As part of the wider HMRC Unity Business Services Leadership Team you will actively role model HMRC’s values and commitments, support colleagues to develop their careers and champion wellbeing.

Essential Criteria 

• Strong experience of data and reporting to allow you to engage on both a technical and strategic level with your team and a broad range of customers.
• Demonstrated experience in agreeing and using critical metrics and SLAs to support business to drive performance improvements.
• Strong leadership skills with the ability to inspire and motivate teams.
• A proven track record to drive business decisions through the provision of high-quality data and effective data visualisation.
• Proven track record of working with and influencing senior colleagues and team members.
• Good understanding of shared services technologies, systems and best practice – including experience of Finance / HR systems 

Desirable Criteria 

• Experience of data and reporting in shared services across finance and HR

Benefits

Alongside your salary of £66,957, HM Revenue and Customs contributes £18,078 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Michelle Parmenter
• Email : michelle.parmenter@hmrc.gov.uk
• Telephone : 03000 521989

Recruitment team

• Email : ubsrecruitmentexcellence@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via complaints.ubsrecruitment@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

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