Customer Experience Centre of Excellence (CoE) MoC and Engagement Lead
Description -
As part of the Global Channel, Sales Innovation & Operations Organization, the Customer Experience (CXP) Centre of Excellence (CoE) at HP Inc, designs and implements state of the art Customer enablement solutions. Enablement in the form of Bid and Tender response infrastructure, Customer Contracts and invoicing management, and Operational engagement solutions for HP’s Tier 1 Global Accounts.
The Customer Experience CoE MoC and Engagement Lead will be part of the Strategy & Planning, Proposal & Contracts Prgr. Mgmt. & WW Demo Ops. team, leading real time change management and tracking mechanisms to support the organizations strategic direction. They are also responsible for defining and executing communication and employee engagement strategy and supporting the leadership team to foster an effective work environment to achieve operational excellence.
You will help deliver business growth to HP through:
Designing and implementing a change management structured plan that maximizes user adoption and minimizes resistance.
Monitoring adoption and recommends strategies to overcome adoption roadblocks; drive a mindset of transformation and change.
Managing the Customer Experience CoE business management system, executing the defined engagement model to track, measure and improve key performance indicators for the organization.
Effective execution of the market and CoE engagement that ensures collective understanding of key challenges and opportunities to improve customer experience in each sales market.
Planning and executing a range of engagements across peer functions including supply chain and product category to ensure constant alignment on critical jointly owned initiatives.
Continuous improvement of the business management system that allows dynamic response to current and potential future challenges and opportunities.
Driving employee engagement and internal communications activity within the CXP CoE with the objective of improving employee engagement as measured by the annual Voice Insight Action employee survey.
Supporting the development of effective executive-level presentation materials for executive reviews and delivering presentations and updates to stakeholders and impacted user groups.
Supporting with the design and implementation of processes and tools used to track organizational operating expenditure.
Supporting with the definition and execution of the operational governance for business resource planning w/in CXP
Leading a variety of short-, mid- and long-term initiatives that require coordination across functions.
Must Have
Mindset of innovation and intellectual curiosity, combines various perspectives and approaches in creative ways.
Proven track record driving successful change experience at HP.
Ability to engage with all levels at the company and to thrive in a fast-paced environment.
Ability to inspire and drive individuals across multiple initiatives to deliver a common objective.
Confident and effective stakeholder engagement at all levels of management, delivering a combination of consensus and directive driven interaction.
Excellent in delivering messages through data and facts with visual representation of those.
Very strong verbal and written communication skills including negotiation and influence.
Ability to prioritize multiple competing tasks seamlessly and with excellent attention to detail.
Proven track record in change and project management of large-scale process and/or infrastructure transformation impacting customers and internal stakeholders.
5+ years of related experience in Sales Operations, Strategy and Planning and/or business operations roles
Preferred
Experience in project management and stakeholders’ engagement and management
Experience in large multinational Technology Industry organization
Education & Experience Recommended
Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 5-7 years of work experience, preferably in business operations, business process improvement, change management, or a related field
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create
Job -
Sales Operations
Schedule -
Full time
Shift -
No shift premium (Romania)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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