Customer Care Representative - Global Support Hub, Marine

Key responsibilities:

• To provide customer care experience by serving as point of contact between customers and internal stakeholders i.e., Sales, Supply Chain, Finance and Technical Services on the sales order processing to order fulfilment.
• Process and manage all types of Quotations, purchase orders and enquiries professionally.
• Working in accordance with and adopt best practice ERP processes.
• Working on Ad-hoc activities professionally.
• Strong compliance focus in all financial transactions
• Adopt Best Practice in documentation for After Care support.
• Work closely with Customer Compliant Lead to ensure competent and timely response on customer claims.
• Ensure customer centric approach to accommodate with different customer needs

Key tasks:

• To attend to customer enquiries for quotations, orders, invoice, and Ad-hoc fulfilment in a proactive, professional, and efficient manner to ensure customer service excellence.
• To execute Quotations, sales orders, invoicing and managing any credit notes/debit notes and product returns with customers in the most prompt, fast, and efficient manner.
• To work on the Ad-hoc activities and ensure efficient and prompt action.
• To coordinate supplies with customers, customers’ appointed agents, Hempel Associates & supply chain to meet customers delivery requirement.
• To ensure good communication with customers, sales team, Hempel Associates & supply chain to increase accuracy.
• To record all stock non-availability during enquiry and short supplies by Hempel Associates & supply chain for analysis and improvement on stock availability.
• To assist sales and commercial team to generate reports as required for specific customers according to supply agreement.
• To assist sales and commercial in any ad-hoc administrative matters.
• Responsible for PFP D.O.C (Declaration of Compliance) application process.

Required education, experience, and job-related skills:

• min. 3 years of relevant experience,-customer care and a Bachelor's degree
• Good Computer skills
• Good spoken and written English
• Good inter-personal skills
• Customer Service minded.
• Time management

Job Location: Kurla West, Mumbai

Sounds like a match?

Welcome to apply! Click the ‘Apply for position’ button in the top-right corner and submit your application letter with a CV in English via our recruitment system.

More about Hempel

At Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,000 colleagues around the world. We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.

With offices and production sites in 80+ countries, you'll get plenty of chances for international exposure and career advancement. Whether you're just starting out or ready to take your career to the next level, Hempel has something to offer. Get ready to be inspired by a company that truly cares about its employees and their professional growth. Come be a part of Hempel's mission to shape a brighter future with sustain-able coating solutions and unleash your full potential!

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

Application due

2024-05-16

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity.