Hempel

Are you passionate about delivering outstanding customer service and looking for a dynamic role where you can make a difference every day?

Join us as a Senior Customer Care Representative and become an essential part of our team in Schiedam, Netherlands!

At Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,500 colleagues around the world. We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.

Our purpose is to build a brighter future with sustainable coating solutions. Today, we have 10 research units, 27 factories, 48 sales offices and more than 150 warehouses located in strategic locations around the world.

As a Senior Customer Care Representative, you will play a pivotal role in ensuring our customers receive outstanding service and support throughout their journey with us.

Your responsibilities will include:

• Managing sales orders efficiently, from processing in our ERP system to ensuring timely delivery and invoicing.
• Handling return orders and credit notes proficiently, maintaining accurate documentation throughout the process.
• Providing proactive communication with customers to address inquiries, provide support, and manage claims professionally.
• Serving as a point of contact for audit missions, offering product and technical advice as needed.

Your daily tasks will involve:

• Processing sales orders accurately and prioritizing them based on customer needs.
• Facilitating credit limit adjustments and updating customer master data as the need arises.
• Coordinating return orders efficiently, maintaining appropriate virtual stock handling.
• Supporting customers in adopting digital ordering tools and providing technical assistance as part of the order process.

Required Qualifications:

• Thrive in a fast-paced Customer Service environment with at least 5 years of experience.
• Demonstrated expertise in adhering to standard operating procedures, ensuring smooth operations.
• Possess sophisticated product knowledge and a curiosity about understanding intricate details.
• Proficient in navigating ERP systems
• Excel in using standard MS Office programs, enhancing efficiency and productivity.
• Bonus points for familiarity with CRM software, amplifying customer relationship management capabilities.
• Meet or exceed national education standards, with excellent written and verbal English skills.

What we offer:

• Competitive salary with annual bonus
• Hybrid working model
• Holiday pay
• Hempel Academy learning platform

More about Hempel

With offices and production sites in 80+ countries, you'll get plenty of chances for international exposure and career advancement. Whether you're just starting out or ready to take your career to the next level, Hempel has something to offer. Get ready to be inspired by a company that truly cares about its employees and their professional growth. Come be a part of Hempel's mission to shape a brighter future with sustain-able coating solutions and unleash your full potential!

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

Application due

2024-04-30

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity.