Convera

We are seeking a leader who will be accountable for driving the workforce change for a strategic business transformation within a global organization with the compliance and operations function. The ideal candidate will be a change management and training thought leader with a strategic mindset. 

You will be responsible for:

• Lead the learning and development strategy for both transformation and business as usual work across the Service Delivery organization, which covers Back Office, Customer Care and Compliance Operations teams.
• Create the strategy, plan and orchestrate training execution across broad transformation programs for multiple functions across the globe.
• Be a leader in a cross-functional business change group to ensure that an integrated workforce change plan within the broader transformation, and able to communicate at every level of the organisation.
• Design and deliver robust and engaging blended training solutions for new business processes, products/platforms and technical competencies by building interactive trainings, exercises, simulations, gamification, collaboration, and social learning using. Use qualitative and quantitative metrics and process analytics to drive the solutions.
• Instructional design expertise: utilize knowledge of instructional design principles and methodologies to lead the team to design, develop, and deliver engaging and interactive training materials. This includes e-learning modules, SME-led training and other multimedia resources as part of a hybrid training approach. Analyse and apply trends and best practices in learning technologies and instructional design.
• Build a team, coach, and provide pragmatic direction to training team members. Collate and analyse evaluation data to establish quality improvement cycles for developed training programs; iteratively and dynamically adapting to changing business needs and feedback.

You should apply if you have:

• Bachelor’s degree in relevant discipline, or equivalent industry experience
• 8+ years of training/learning and instructional design experience
• 4+ years of team management experience
• 3+ years of working on transformation programs, ideally with a significant amount of technology related change
• Proficiency in training methodologies, instructional design, and learning management systems
• Experience in the usage of Digital Adoption Platforms (e.g. WalkMe), and how to generate value from them within the organization
• Proficiency in authoring and e-learning creation tools, and learning enablement technologies such as Articulate
• Proficiency in audio/video editing software, e.g., Camtasia, Vyond
• High degree of digital/technical literacy preferred

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary of 5,467 – 9,100 EUR
• Opportunity to earn an annual bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

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