Manages the customer relationship by coordinating all customer service processes relating to Invoice and Billing.
- Uses skills and knowledge to resolve Invoice and Billing requests that are received from internal and external customers
- Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual requests promptly.
- Coordinates and develops customer relationships by handling customer Invoice and Billing inquiries and supporting a smooth communication between customers and UL teams
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
- Actively participates in project teams to continuously improve service to the customer and increase automation
- Dispute Management skills
- Collection skills a plus
- Performs other duties as required.
- College degree plus two or more years of Customer Service, Collection's experience.
- Demonstrated ability to respond appropriately to customer needs. Demonstrated ability to successfully multi-task. Demonstrated ability to work effectively with a diverse global team. Microsoft Word, Excel, PowerPoint skills a must
- Proficient English, Korean & Chinese
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world
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