We are a customer focused custom manufacturer of quality food products to exacting standards that delight our customers and their consumers.
The people of CTI Foods are our #1 ingredient that drive us to be the best custom food and culinary solutions team that has seven state-of-the-art food processing facilities and over 1,800 employees from California, Idaho, Iowa, Kentucky, Pennsylvania, and Texas.
We are a company that “Thinks Big and Acts Small.” Employees are treated like family. In order to succeed, it takes every person working together, being nimble, and executing at the highest levels. It is our responsibility to provide you every opportunity and resource to achieve that success.
Make an impact from day ONE at CTI Foods!
The primary responsibilities of the Quality Assurance Supervisor are to provide leadership to FSQ personnel and ensure compliance with Company food safety and quality standards for raw materials, processed products, and processing procedures are maintained.
1. Provide oversight to Quality Assurance personnel including training, scheduling, attendance, and guidance for continuous improvement
2. Plan, coordinate and provide corrective action follow-up for internal audits including GMP, foreign material (Glass, Brittle Plastic, Wood and Ceramic) and Food Defense.
3. Provide technical assistance to operations regarding process deviation reports and product specifications.
4. Oversee management of retained product and investigate, as needed, to determine final disposition of product under the guidance of the Manager of Quality Assurance.
5. Perform documentation review, HACCP verification activities (Pre-Shipment Review, Cook System Verifications (in RTE plants), Direct Observations) and SSOP monitoring activities (pre-operational and operational) as necessary.
6. Assist 3rd party and customer audits.
7. Execute the requirements of the environmental monitoring programs including weekly and monthly microbiological testing as required; taking appropriate actions to ensure compliance.
8. Communicate deficiencies and Continuous Improvement opportunities to Quality Assurance and Operations Management; support the CAPA and implementation of process changes
9. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
10. Maintain safe and clean working environment by complying with procedures, rules, and regulations.
11. Contribute to team effort by accomplishing related results as needed.
12. Promote, adhere, and be responsible for Food Safety and Quality.
13. Ensure the QA Leads and QA Technicians are properly following the prescribed procedures to comply with regulatory, customer, and company requirements.
15. Manager hourly staff regarding scheduling, PTO approval and coverage, timecard review, and ensure proper coverage of the areas of responsibility.
16. Provide support to the second shift FSQ team during shortages or outages, as needed.
17. Own the management of pre-requisite programs for calibration, pest control, environmental monitoring, CCP monitoring, pre-operational inspection, and internal auditing
18. Support and attend audits for the facility (FDA, BRC, USDA, and Customer).
19 Support Customer Complaint investigations.
20. Gain the knowledge of entering and tracking customer complaints using the Intelex system.
21. Support the Vendor Claim reporting process.
22. Ensure laboratory supply levels are maintained for operation of the laboratory.
23. Support foreign material investigations with cross-functional team members (Operations, Maintenance, Logistics).
24. Will be a member of the plant Food Safety Team and will attend the regularly scheduled meetings.
25. Perform any other related duties as assigned.