At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
The CXone Expert product is a multi-tenant SaaS platform, designed to handle millions of requests with high performance and reliability. Each Expert site can easily host a complex hierarchy of tens of thousands of pages (articles), with layers of fine-grained permissioning, server- and client-side customizations and branding, and other complex business logic. Our enterprise customers have a global presence, and delivering their content with low latency across the globe with near-zero downtime is what they expect.
CXone Expert is an agile engineering organization, and QA is fully automated. We release new versions of our platform every week through our CI/CD pipeline. Our application infrastructure runs on AWS and is almost entirely containerized and orchestrated by Kubernetes.
We are looking for a Principal DevOps Engineer to round out our Site Reliability / DevOps team. This person will be the go-to person for research and development of architectural changes from the infrastructure up. Another important part of this role is helping other engineers on the team design and implement software that scales well and is highly reliable. You will get your hands dirty and refactor existing system / application code yourself (this is a hands-on role).
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About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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